Privacy Policy

Introduction

Your privacy matters to us. This Privacy Policy explains how Eduvate Tuition ("we", "our", or "us") collects, uses, stores, and protects your personal information when you use our website, Community Vault, and 1:1 mentorship services.

By using Eduvate Tuition, you agree to the practices described in this Privacy Policy.

Information we collect

We collect information required to deliver personalised 1:1 mentorship and community support, including:

• Contact Details: Name, email address, phone number, and billing details.

• Learner Profile: Learner age, Key Stage / Academic level (e.g., KS1–KS3, GCSE, A-Level), target exam boards (AQA, Edexcel, OCR), and learning goals.

• Academic Progress: Session logs, topic confidence scores, homework records, and mentor feedback notes.

• Communications: Messages sent to mentors, Q&A submissions, and form enquiries.

• Payment Records: Bank transfer confirmation details, invoice records, and transaction histories.

How we use your information

We use your information to:

• We use your information to:

  • Match learners with appropriate Russell Group academic mentors.

  • Personalise 1:1 lesson plans, target exam technique, and log progress.

  • Manage account access to the Community Vault and lesson schedules.

  • Issue invoices, verify manual bank transfers, and maintain account balances.

  • Send important service updates, session reminders, and administrative notices.

  • Protect Eduvate Tuition against unauthorized access and security risks.

Learning information

Information regarding a learner's academic progress, subject confidence, and session feedback is shared strictly between the assigned mentor, the learner, and the account holder (parent/guardian) to ensure effective teaching.

Cookies

Eduvate Tuition uses essential and performance cookies to remember user preferences, maintain active login sessions, and analyse site performance. You can disable non-essential cookies via your web browser settings.

Payment information

All payments for Eduvate Tuition services are completed via direct bank transfer to our designated official business bank account.

• We do not collect, store, or process credit/debit card details on our website or through third-party payment processing gateways.

• Proof of transfer or transaction references provided by you are used strictly for manual payment verification and internal bookkeeping.

Data security

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no online service or storage system can be guaranteed to be completely secure.

Third-party services

We partner with secure third-party platforms strictly for core technical infrastructure, such as web hosting, website analytics, and email communications. These providers receive only the data necessary to perform their services under strict data protection agreements.

Sharing your information

We never sell, rent, or trade personal data. We only share data with assigned mentors, essential technical providers, or legal authorities if required by law.

Your rights

Depending on applicable law, you may request to:

Access a copy of the personal information we hold about you.

• Request corrections to inaccurate or incomplete academic and account data.

• Request the deletion of your account and personal details ("Right to be Forgotten").

• Withdraw consent or unsubscribe from communications at any time.

Data retention

We retain personal information and transaction records only for as long as necessary to fulfill active tutoring plans, maintain account records, or adhere to statutory legal, accounting, and UK tax obligations.

Policy updates

We may update this Privacy Policy periodically. Continued use of our site or services after updates are published constitutes acceptance of the revised policy.

Contact

If you have questions about this Privacy Policy, how we handle your information, or your privacy rights, please contact the Eduvate tuition team.